Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with a seller
If a purchase is waiting to be collected from a private seller, a few details written down in advance can make the booking request straightforward. For example, a buyer who has agreed to pick up a dining table might note the seller's address, the agreed handover time and a phone number in case either side is delayed. Confirming whether the seller will be present on the intended date, and whether they can hold the item until then, is worth doing before the hire is arranged. If a friend is lending a hand, their availability on the chosen dates belongs on the same list. These notes can then be shared with the team when asking which van option might suit the job.
Measuring entrances and bulky items
Before requesting a quote, it can pay to record the dimensions of both the item and the spaces it must pass through. A wardrobe buyer, say, might measure the height, width and depth of the piece, then check the doorway at the collection address and the hall at home, writing each figure down. If stairs, lifts or narrow passages are involved, a short note about those helps too. It is also useful to state the hire dates and any access arrangements already agreed, so the team can consider the information when suggesting a small van, Transit, Luton, dropside or crew van where available. Where a measurement is uncertain, asking the seller for exact figures keeps the record complete.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.