Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Clear Load Inventory
Start by writing a simple inventory of everything you plan to carry before requesting a quote. List each item, its approximate dimensions and any awkward features such as drawers, detachable legs or protruding handles. Count the boxes and note whether any are unusually shaped. If you are moving furniture, measure the largest pieces and record those figures alongside the rest of the list. This inventory helps the team judge which vehicle group fits your job, whether that is a small van, a Luton or something in between. Keep the list handy during the hire period in case you need to add or remove items. If some belongings are still undecided, mark them clearly so you can update the inventory and confirm the final vehicle choice before the hire date arrives.
Arranging a Collection from a Seller
If part of your job involves collecting goods from a seller, gather the relevant details well in advance. Note the seller's address, opening hours and a direct phone number, and confirm the earliest and latest times they can hand over the items. Ask whether the goods will be ready at the kerb or inside the premises, and whether anyone there can assist at the time of collection. Record what you are buying, its dimensions and whether it comes in pieces, then pass this information on when you request a quote. It also helps to agree a backup contact in case the seller is unavailable on the day. Any questions about access to the seller's premises should go to the seller directly, so raise them early rather than leaving them until the collection date.
Explore other van hire areas
Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.