Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
Suppose you have agreed to collect a purchase from a private seller; before requesting a quote, it is worth writing down exactly what the item is, its approximate dimensions and any packaging it comes with. Ask the seller for their address, preferred collection window and a phone number you can reach on the day, since these details help the hire team match the job to a suitable van, whether a small van or something larger where available. If the item sits in a garage or down a narrow lane, note that too, though questions about the seller's own access arrangements are best directed to them. Passing the hire dates, item description and access notes to the team lets them confirm the right vehicle and price for your collection.
Preparing a business delivery
If the job is a commercial delivery rather than a private collection, a slightly different set of notes will serve you well. Prepare a list of what is being carried, including quantities and rough sizes, so the team can consider whether a Transit, crew van or another option fits the work. Record the delivery address, the recipient's name and a direct contact number, and ask the recipient about any preferred timing window before you finalise the hire dates. Where multiple drops are involved, list them in the order you expect to complete them, flagging any that depend on another party's availability. Sharing this outline with the hire team, including the access arrangements at each stop, allows them to confirm an appropriate van and discuss any open questions about the schedule.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.