Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with a private seller
Perhaps you have spotted a second-hand sofa online and arranged to collect it; a short set of notes made now can prevent hold-ups later. Confirm with the seller the collection address, a phone number that will be answered on the day, and the agreed time, ideally in a written message. Ask what the item comes with, whether it is in one piece or several, and whether the seller can describe the access at their end, such as parking or which entrance to use. Record your hire dates and the access arrangements at your own address as well. When you ask the team about a small van, Transit, Luton, dropside or crew van, include these details so any open questions can be raised while there is time to resolve them.
Noting the delivery order and contacts
If your load is destined for more than one place, or several rooms in one building, sketching the sequence of deliveries on paper before the hire can be useful. List each item and note where it is going, who will receive it, and a contact number for anyone meeting you at the other end. If items are being delivered to different addresses, record the order you plan to visit and the expected time at each stop, then share this with the recipients so they know when to expect you. Note any questions about access at each destination, such as which door to use, and put these to the contact there rather than leaving them until arrival. Passing the itinerary and contact details to the team with your enquiry keeps everything visible when the vehicle options are confirmed.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.