Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Items and Entrances Before You Book
Will that wardrobe actually pass through the doorways on its route? Measuring in advance answers the question without guesswork. Take the height, width and depth of each large item, then compare those figures against the entrances, hallways, stairwells and lift openings at both the collection address and the delivery address. Note any tight corners, narrow gates or low ceilings along the way, since a piece that fits through the front door may still struggle elsewhere. If an item can be partly dismantled, record which parts come off and how that changes its dimensions. Write everything down and include the notes with your enquiry, because the team can only consider what you tell them. Where access details come from the destination contact, ask them directly rather than assuming, and keep their reply so you can refer back to it.
Arranging a Collection With a Seller
Buying something second-hand usually means coordinating with a stranger, so a little preparation keeps the collection simple. Start by agreeing a specific date and arrival window with the seller, and confirm the full collection address, including any unit numbers or rear entrances. Ask for the seller's phone number in case of delays, and share a contact number of your own so neither party is left waiting. Request the item's dimensions and, if they have them, its weight, and ask whether it comes apart for transport. It is also worth asking whether the seller can assist at the premises or whether you should bring someone with you, and whether there are parking or access restrictions outside. Recording these details before the hire dates are fixed means your enquiry to the team covers the whole picture.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.