Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording the dimensions that matter
Which numbers should you write down first? Begin with the biggest thing you are moving, whether that is a wardrobe, a workbench or a rolled carpet, and record its height, width and depth at the widest points. If something will not come apart, say so on your list; if it dismantles, list the sizes of the components. You may also find it helpful to note anything you already know about the access at each end, such as a narrow lane or a shared entrance, since the team can consider it alongside the item sizes. Finish with a simple count of boxes and bags. Sharing these figures when you enquire lets the team match the job to the right van for your dates.
Arranging a collection with a seller
Collecting something you have bought? A few messages to the seller can settle everything early. Confirm the collection date and a time window, and ask for the exact address plus a phone number for whoever will hand over the item. Request the item's dimensions and weight if the listing omits them, and ask whether it comes apart for transport. Find out about access from the seller: whether there is a driveway, a shared entrance or steps to consider, and what they say about parking nearby. Note whether the seller can hold the item if your timing slips. Write all of this into your enquiry along with your hire dates, and raise any question about which van suits before you commit to the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.