Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing What You Plan to Carry
If a house move or a furniture collection is on the cards, start by writing down every item you intend to transport. Note the approximate dimensions of the larger pieces, such as wardrobes, sofas or shelving units, along with the number of boxes and any awkward shapes that could affect your choice of vehicle. This record becomes the basis of your conversation with the team, who can then help match the job to a small van, Transit, Luton, dropside or crew van where available. You might also photograph bulky items so you have a visual reference if questions come up later. When you ask for a quote, share the list, the hire dates and any access arrangements at each end, and leave room to ask about anything you are unsure of, such as whether a particular van suits an unusually shaped item.
Arranging Help and Recipient Contacts
Suppose friends or family have offered to help with your move; coordinating them in advance tends to keep the day running smoothly. Confirm who is available on your chosen dates, what time they can start, and whether they can assist at both the pickup address and the destination. It is also worth recording a contact name and phone number for anyone receiving goods at the far end, so you can let them know your progress and confirm someone will be there. If a business delivery is involved, ask the recipient about their preferred delivery window and any paperwork they expect. Share these details when you enquire, along with your hire dates, and keep asking questions until you are clear on how the arrangements will fit together on the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.