Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
Suppose you are moving a flat, collecting furniture or making storage runs; a written inventory of everything going on the van gives you a clear brief for the hire team. List each item by name, note how many boxes, bags or tools are involved and record approximate dimensions for anything bulky such as wardrobes, sofas or workbench panels. If certain pieces belong to different people or addresses, label them on your list so nothing gets missed when plans change. For trade work or business deliveries, it may help to note which items are needed first at each stop. Send the inventory with your dates and access arrangements, and the team can advise on the right van type and any questions still open.
Planning the Unloading Order
If your trip ends with several drops, thinking through the sequence of stops in advance can shape what you tell the hire team. Write down each delivery address in the order you expect to visit, along with the name and telephone number of whoever receives the goods at each one. Where a recipient has particular timing needs, such as a shop opening at a set hour or a customer waiting for a specific item, note that beside the address. You can also record which items belong to which stop so you can check them off as you go. Sharing this order with the team when you ask for a quote helps them confirm the right vehicle and hire length for the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.