Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
A written inventory of everything going into the van is the first thing to prepare. List each item by name, from single boxes and bin bags through to wardrobes, mattresses and white goods, and note the approximate length, width and height of the larger pieces. Recording dimensions matters because the team needs them to suggest a suitable van for the job. Add the number of boxes and any awkward shapes such as ladders or bicycles. If some items are still undecided, mark them clearly so the total remains honest. When you request a quote, this inventory lets the team match the job to the right van size and confirm availability for your dates.
Planning the Unloading Order
Before the hire begins, note down the practical details of each stop on the day. If the trip involves several addresses, list them in sequence with a contact name and phone number for each, and note any time windows the recipients have given you. Write down whether each stop has its own parking or a shared driveway, and keep the destination contact's number to hand in case plans change. It is also worth recording who will take charge of items at each address, so nothing is left waiting on the pavement. Questions you might raise with the team include how long the hire period should be to cover every stop comfortably, and which van options they would suggest for a job with several destinations.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.