Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
A written checklist before you enquire
Start by writing down what the job actually involves, since this shapes every part of the enquiry. List the items you need to carry, noting approximate dimensions for anything bulky such as wardrobes, sofas or long lengths of material, and record the hire dates with a start time and an end time rather than just the days themselves. Note the access arrangements at each end, including whether there are steps, gates, restricted lanes or specific times when you can get a van near the property. Add the name and phone number of anyone you will meet, such as a storage site contact or a delivery recipient. This information lets the team match the job to a small van, Transit, Luton, dropside or crew van where available, and it gives you a reference point if plans change.
Coordinating a collection with a seller
If part of your trip involves collecting furniture or goods from a private seller or shop, agree the practical details with them well before the van is booked. Confirm the exact address, the times they can realistically be available, and whether anyone will be there to hand over the items or whether you will be collecting from a porch, garage or agreed spot. Ask for the measurements of each piece and the total number of boxes or bags, then write these alongside your own notes so nothing is forgotten on the day. It is also worth asking whether the seller expects payment on collection and whether they need any paperwork signed. Sharing the confirmed timings with the hire team when you request your dates helps keep the whole arrangement aligned and avoids gaps in the plan.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.