Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
Suppose you have agreed to collect a sofa from a private seller. Before the hire date arrives, it is sensible to record the seller's phone number, the exact collection address and any hours during which they will be at home. Ask whether the item is in a ground-floor room, a first-floor flat or a garage, since that detail belongs in your notes for planning the day. Confirm the agreed price and whether the seller can hold the item until a specific time. Writing down the dimensions they quote, rather than a vague description, lets you discuss van options with real figures. If a friend is helping, note their availability too, and keep any parking or access notes the seller provides alongside the item details.
Measuring bulky items
When furniture or large boxes are part of the load, take a tape measure to each piece and note the longest dimension first. Record height, width and depth for wardrobes, mattresses, dining tables and anything dismantled, and photograph the measurements if that helps you remember. Write down whether legs come off, doors detach or a bed frame breaks into sections, since that changes the figures you are working from. Keep the list on your phone so it is ready when you contact the team about a Transit, Luton or another option. If an item will not fit through a doorway at either end, that is worth noting as a question for the people at those addresses rather than something the hire arrangement settles for you.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.