Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording dimensions of large purchases
If you have bought something bulky, the first job is to write down its measurements before you contact anyone about a van. Note the height, width and depth of the item as it stands, and check whether packaging adds anything to those figures. For furniture with detachable parts, record both the assembled size and the size of the largest component, and note how many pieces there are in total once it is dismantled. A quick sketch or a set of photographs on your phone can help you remember the details later. Where the purchase comes from a shop or an online seller, keep their collection reference and phone number with your notes, and confirm the pickup slot with them before you book anything, since that conversation sits with the seller rather than the hire team.
Coordinating a collection with a seller
When you are collecting an item from a private seller, a short exchange beforehand can settle most of the practical questions. Ask them to confirm the earliest and latest times you could arrive, whether the item is on a ground floor or upstairs, and whether they can hold it until your chosen date. Keep their contact number and the full collection address written down, along with a description of what you are picking up, so you can share accurate information when you request a quote. It is also sensible to note the item's dimensions and any access details at the property, such as a narrow lane or a shared driveway, and to raise parking questions with the seller or the property contact directly. That way your enquiry covers the whole arrangement.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.