Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Starting With a Full Load List
Start your enquiry with a complete list of what the van will carry. Rather than estimating, walk through each room or job site and record every item with its quantity and, for the largest pieces, its approximate length, width and height. Note the condition of each item, whether boxed, wrapped or loose, and flag anything that disassembles, such as bed frames or shelving. This record lets the team discuss whether a small van, Transit, Luton, dropside or crew van fits the job where available. Keep the inventory with you on the day so nothing is forgotten at either end. If items are being collected from a third party, note their contact details too, and ask whether a second hire day would suit a load that keeps growing.
Planning a Household Move on Paper
A household move runs more smoothly when the notes start early. Begin with the hire dates and whether they cover packing, travel and unpacking, or just the journey itself. List the rooms in the property and mark which contents travel and which stay, then note the contact details for the estate agent, landlord or new-home recipient who needs to know your timing. Record the addresses for both ends of the move, including any access notes such as gate codes or restricted hours, and pass these on when you enquire. Decide in advance who holds keys to each property and when. Questions that remain open might include whether a Luton or a crew van suits your list better, and whether items bound for storage need a separate slot in the schedule.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.