Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking Openings and Noting Sizes
Have you measured everything that matters? Begin with the items themselves: for each large piece, record its height, width and depth, and take particular care with anything awkward such as wardrobes, sofas or workbenches. Then turn to the access points. Measure doorways, gates, corridors and stairwells at both the collection and delivery ends, and note anything that could restrict movement, such as steps, pillars or a narrow lane. Keep the full list of items and their dimensions together in one place, and attach it to your enquiry so the team can consider the whole job rather than a partial picture. If you are uncertain how to describe an item, give its name and measurements and ask what else would be useful. Any gaps in the measurements can be flagged for follow-up.
Planning a Household Move on Paper
What does a written move plan look like? Start by listing every room and the items in it, marking anything that will be sold, donated or left behind, so the final load is clear. Next, note the key dates: when packing starts, when the van is needed, and when keys change hands at either end. Record contact details for the estate agent, landlord or buyer if someone needs to be reached on the day, and note access arrangements such as key collections or parking permits at both addresses. Decide in advance which items travel with you personally rather than in the van. If the schedule is still flexible, ask the team how the hire period could be extended or shortened, and raise any questions about timing when you request the quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.