Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Boxed Belongings Before You Book
If you are moving boxed items, begin with a written inventory of everything going onto the van. Count the boxes, note their approximate sizes, and jot down any awkward pieces such as rolled rugs, picture frames or flat-pack panels. Measuring the largest items is worthwhile, since dimensions help the team suggest a suitable vehicle from the options available. Record the hire dates you have in mind and the addresses at both ends, including any access notes such as narrow lanes or restricted parking. If items are going into storage, note the unit number and the site's opening hours. A contact name and number at the receiving end is useful too, in case the delivery window needs confirming on the day.
Preparing a Business Delivery Run
For a commercial delivery, the starting point is a clear list of what is going out and to whom. Write down each consignment with its recipient, delivery address and a contact number for the person receiving it. Note the dimensions and approximate size of the largest packages, since this helps when discussing which van suits the run. Record the date or dates you plan to work, and any time windows the customers have requested. If several drops are involved, put them in the order you intend to make them and flag any that depend on someone being present to sign. Any questions about access at delivery points are best directed to the recipients themselves before you set the schedule.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.