Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking entrance and item dimensions
If a sofa, wardrobe or workbench is on the list, measuring it before you ring often changes the conversation entirely. Write down the height, width and depth of each large item, plus any awkward features such as protruding feet, removable legs or fixed handles. Then note the dimensions of the spaces involved: the doorway at the collection address, the corridor on the way through, and the entrance at the delivery end. Where a recipient is expecting goods, ask them for a contact number so access questions can be directed to the right person. If any measurement is uncertain, flag it when you request a quote rather than guessing, because an approximate figure may still leave the team unable to confirm which van size suits the job. Keep the full list handy during the call.
Recording the unloading order
Should the delivery involve several stops, a written sequence of what goes where can be drafted before the van arrives. Rather than describing how items should be placed, simply note the categories: furniture destined for one address, boxes for another, tools needed during the working day, and anything fragile enough to warrant separate handling. Record which items are needed first at each stop so the plan reflects the day's priorities. If someone at the destination will receive goods, gather their name and telephone number in advance, and ask them about parking or gate access at their end. Questions worth raising with the team include whether the planned stops fit within the agreed hire period, and whether any item on your list falls outside what was discussed. An unambiguous written order keeps everyone working from the same page.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.