Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting what goes where
Picture a move where everything arrives at once and nobody can find the kettle. A written plan of what goes where can prevent that. Note each item, the room it is destined for, and whether it will be needed immediately or can wait, then keep the list with you rather than in a packed box. Recording approximate dimensions for the largest pieces gives the team useful detail when you ask about van sizes. You might also mark boxes by floor or by household member if several people are involved. When you enquire, share the list and ask which van sizes are available on your dates, and what the options are if your plans change.
Coordinating helpers for the day
Helpers are often the difference between a smooth move and a stressful one, so their details belong on the same list as the van booking. Record who has agreed to help, when they are available, and a phone number for each person in case timings shift. If somebody can only come for part of the day, note the hours they can manage so the plan can be built around them. It is also worth agreeing in advance who will be the contact at each end of the journey, whether that is you, a friend or the storage facility staff. When you contact the team, ask what the options are if the job takes longer than expected or your helpers run late.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.