Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready
If a delivery is booked for the first day of your hire, spend a few minutes writing up the details before you contact the team. List the items going out, their dimensions and quantities, the delivery address, and any access notes you have been given, such as restricted entry hours. Record the recipient's name and a direct phone number so you can confirm the window, and note whether a signature or photo is expected on handover. When you request a quote, include the hire dates, what you need to carry, and whether you have a preference among the small van, Transit, Luton, dropside or crew van options. You could also ask how flexible the collection time would be.
Noting the Order Items Come Off
If several stops are planned, it can be useful to write a simple list showing which items belong to which address and in what sequence you expect to hand them over. Note each item's size and shape, whether it comes apart, and any labels or paperwork attached. Keep the recipient contact details beside each entry so you can ring ahead if a stop changes. Include your access arrangements at both ends and the hire dates when you enquire, along with the van type you have in mind. Open questions might include whether a crew van would suit a job with a helper, or whether one vehicle group could cover a mixed load of parcels and furniture.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.