Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting aside time for packing
Work backwards from your collection time when planning the packing schedule. If you are collecting the van in the morning, decide which evening beforehand will be used for boxing up smaller items, and reserve the hire day itself for furniture and the drive. Write down a rough order for the day, noting when you plan to arrive, how long you expect at each address and whether anyone is helping you. If items need dismantling, such as bed frames or shelving, note which pieces come apart and set aside time for that work. Mention your expected timings when you enquire, because the team can then confirm whether the hire period you have in mind lines up with the job you have described, or whether an extra day is worth considering.
One trip or several
Before settling on a van, sketch out whether you intend to move everything in a single run or spread it across several. List what you plan to carry on each pass, noting the biggest items and roughly how many boxes will accompany them. If a job could work as two shorter runs with a smaller van, write down the timing for both so you can weigh the options. Consider where each load is heading: if some items go to storage and others to a new address, note both destinations and any contact details for whoever is receiving them. Present these notes with your enquiry, since the team can then discuss whether a small van, Transit or a larger option from the available range matches the plan you have outlined.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.