Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording item and entrance sizes
Which measurement matters most? Usually the smallest opening your largest item has to pass through, so start there. Note the height, width and depth of every bulky piece, from wardrobes to washing machines, then measure the doorways, hallways and external gates at both the collection and delivery addresses. Keep the two lists side by side, since a mismatch is easier to spot on paper than on the day. If an item has legs, handles or a packaging crate, mention those in your notes, because they change the effective size. Where access depends on a neighbour's drive or a shared hallway, record the arrangement you have agreed. Sharing all of this with your enquiry helps the team discuss which van suits the job and what remains uncertain.
Coordinating your helpers
Who is free on the day, and for how long? Those two answers shape almost everything else. Ask each helper which dates and times they can commit to, and note whether anyone can only manage part of the day, since that affects the order in which you plan collection and delivery stops. Collect mobile numbers and confirm how you will keep in touch if plans change, whether by a group message or a quick call. It is also worth agreeing a meeting point at each address and a rough finish time so people can plan their onward travel. When you contact the team, mention how many people are involved and the agreed timings alongside your hire dates, leaving any open scheduling questions for them to raise.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.