Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting an Item from a Seller
If you've agreed to collect a sofa or a wardrobe from a private seller, the details you gather beforehand will shape the whole trip. Note the item's measurements, height, width and depth, plus whether it comes apart, and ask the seller for photos of any awkward corners or narrow doorways at their end. Record the collection address, a contact number for the day and any time window the seller prefers. It's also worth asking whether the item is upstairs, in a garage or waiting in a hallway, since you'll want to pass that on when you enquire. Write down your preferred dates and a backup, then ask the team which van options suit the dimensions you've noted.
Moving Mostly Boxed Belongings
When your move consists mainly of boxed belongings, a written list of what's going can settle most decisions before you ring anyone. Count the boxes, note roughly what each contains, and jot down the sizes if they vary, with a note such as eight large and twelve medium giving the team something concrete to work with. Add the dates you have in mind, the addresses involved, and any access details you already know, which you would confirm separately with a contact at each building. If some boxes hold fragile items, mention that when asking for a quote, and keep the list handy so you can update it as packing continues. Questions worth asking include which van sizes are available on your dates and whether a second trip could be arranged if needed.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.