Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought an item from a private seller, it is worth confirming a few details before you request a van. Ask the seller for the approximate measurements of each piece, including height, width and depth, and whether anything separates into smaller parts. Note the collection address, the agreed time window and a contact number you can reach on the day. It is also sensible to check whether the item is on a ground floor or upstairs, and to record any access details such as parking arrangements, since you can pass these on when describing the job. When contacting the team for a quote, include your dates, the full list of items and the access arrangements, and ask which van types might be available for that load.
Organising a household move
Should a whole house move be on the horizon, begin by walking through each room and writing an inventory of what will travel with you. Group the list by size, noting tall wardrobes, wide sofas, appliances and the quantity of boxes, so nothing is guessed at later. Measure the bulkiest items and keep those numbers with your notes. Decide early which date you want and whether you might need the van for more than one day, then ask the team about a Luton, dropside or crew van where available. You can also record the access arrangements at both ends, such as where a van can park, and raise any questions about the hire period when you request a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.