Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Buying Something and Needing It Collected
Perhaps you have just agreed to buy a sofa or a set of drawers from a private seller. Before anything else, ask them when pickup would suit and note the exact dates you could manage, including any backup day if the first falls through. Record their address and a phone number, and confirm which floor the item sits on and whether it comes apart. It is also worth asking whether they can hold the item until your chosen date, since some sellers expect collection within a day or two. With those details written down, your enquiry can include the item description, the access arrangements and the hire dates all at once, and the team can discuss the van options open to you with the full facts available.
Measuring Bulky Items Before You Enquire
A tape measure and a few minutes can settle most questions about awkward loads. For each large item, record the height, width and depth at their widest points, including any handles, feet or protruding parts that add to the size. If something dismantles, measure it both assembled and taken apart, and note which fixings or tools the job involves. For multiple pieces, keep a simple numbered list so nothing is overlooked when you come to discuss the hire. Where an item came in a box with dimensions printed on it, that figure can serve, though a fresh check is sensible if packaging has gone. Passing these measurements on with your dates helps the team talk through which vans might suit and what else may need confirming.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.