Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking Entrance and Item Dimensions
Which measurements are worth gathering before you request a van? Walk through your list of items and note the height, width and depth of the largest pieces, such as wardrobes, sofas or rolled carpets, plus the total number of boxes and bags. If a piece comes apart, record the dimensions of each section separately. Next, think about the places involved: if you can, ask the destination contact about door widths, corridor turns, lifts or gates, since access details influence which van you request. Photographing awkward items gives you something to describe when you call. When you contact the team, present the item list, the measurements and the dates together, and ask whether anything on your list raises questions about the vehicle choice.
Coordinating Helpers for the Day
Who needs to know what, and when? If friends or colleagues are assisting, share the hire dates and the collection or return times with everyone at the same time, ideally in a group message that can be checked later. Ask each helper to confirm their availability the day before, and note a phone number for each person in case the schedule changes. Decide in advance who holds keys to the properties involved and who speaks with the storage facility or recipient on arrival, recording their contact details in one place. You might also agree a rough order for the day, including any time windows at either end. If helpers raise questions about the van or the plan, collect them and pass them on when you confirm the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.