Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to Record Before Booking
Start your preparation by listing everything that needs to travel in the van, including approximate dimensions and quantities for each item. Note the hire dates you have in mind and whether there is any room to shift them if availability is limited. Write down the access arrangements at both ends, such as parking options or any restrictions you already know about. If the job involves collecting goods from another party, keep their contact details to hand. Record which van type you think might suit the load, whether that is a small van, Transit, Luton, dropside or crew van, and note any questions about what each can carry. This list gives the team a clear basis for matching your job to the right vehicle.
Arranging a Collection from a Seller
When your hire involves picking up furniture or other goods from a seller, a few details are worth confirming in advance. Contact them to agree a collection date and a time window, and ask whether they will be present when you arrive. Find out exactly which items are included in the sale and whether any need dismantling before they can be moved. Request the dimensions of larger pieces and, if possible, photographs, so you can judge what will need to travel. Ask about access to their property, including any steps, narrow entrances or parking limits. Keeping a note of the seller's phone number on the day means any delays can be communicated quickly, and recording these details early helps you brief the hire team accurately.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.