Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting Aside Time for Preparation
Calendars matter as much as cargo lists here. Mark the hire dates, then work backwards and decide how many evenings or days you can give to sorting, wrapping and dismantling before the van arrives. Note what needs to be ready first and whether anything, such as a fridge or a bed frame, has to be taken apart before it can travel. Record the dimensions of the larger pieces and the total number of boxes as you go, since that running tally is what the team will want to see when matching the job to a van. If your window is tight, say so when you enquire and ask whether the dates or vehicle options leave any slack. A timeline you can point to keeps everyone on the same page.
Coordinating Helpers for the Day
If friends or family have offered to help, get their commitments in writing, or at least in a group chat. Note who is available on which date and at what times, who has a key to the property, and a phone number for each person in case the schedule moves. Share the item list with them so they know what to expect, and agree a rendezvous point if not everyone is starting from the same address. It is also worth recording who will be present at the destination end and their contact details, so nobody is waiting around unaware. When you enquire, you can mention how many helpers are involved and ask whether a crew van or another option suits the plan, along with any questions about the dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.