Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a household move
How far ahead should you plan a household move? If you can, start your notes several weeks before the van is due, because the details you record early tend to be the ones a hire team can act on. Write down the rooms you are emptying, roughly how many boxes each will produce, and any single items that stand out, such as a wardrobe or a dining table. Measure the awkward pieces and note their dimensions alongside the rest of your list. If some belongings are staying behind or going to separate addresses, note that too. When you ask about a van, share these figures and your preferred dates, and ask what the team would need clarified before they can suggest a suitable option.
One trip or several
Should you aim for a single journey or spread the job over two? That depends on what you are moving and how the days either side of the hire look, so it helps to sketch both versions before deciding. For one trip, list every item and note whether any could be dismantled, recording the dimensions of the pieces involved. For several trips, note how much time each run might take and whether someone will be at the far end to receive things. If the destination has particular access arrangements, the contact there can confirm the details that matter. When you request a quote, ask which van sizes suit each version of the plan and what information would help them compare the options with you.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.