Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Building a load inventory before you call
The first thing worth preparing is a written inventory of everything you plan to move. Go from room to room, or through your job list, and record each item with its rough dimensions: the length of a sofa, the height of a wardrobe, the number of boxes and any awkward pieces such as a workbench or a mirror. Count loose items like bags of bedding and note anything that folds down. This inventory does two jobs at once: it lets you discuss the load with the hire team in concrete terms, and it gives you a checklist on the day itself. When you request a quote, ask which van type suits your list, whether anything on it raises questions, and what you might set aside for a second journey if you would rather keep the load modest.
Sequencing a household move on paper
Organising a household move starts with decisions you can make at the kitchen table. Decide which rooms you will pack first and which items travel with you personally rather than in the van. Label each box with its destination room at the new address, and keep a separate list of anything fragile or unusually shaped so you can describe it accurately when booking. Note the access arrangements at both ends: parking possibilities, gate widths and whether a key needs collecting from an agent. Record the contact details of anyone expecting items to arrive, such as a storage facility or a seller. When you contact the team, share the dates, the inventory summary and these access notes, then ask whether the plan raises any questions before the hire is arranged.
Explore other van hire areas
Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.