Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought something second-hand and need to collect it, a few notes made in advance will keep the enquiry clear. Ask the seller for the item's dimensions and weight, whether it comes apart, and whether they can hold it until your hire date. Record their address, preferred collection window and a phone number in case anything changes. It is also worth asking whether the item is upstairs, in a garage or behind a locked gate, and noting any steps or narrow paths you are aware of. These details form part of your access arrangements when you contact the team. Questions about the property itself belong to the seller, so it helps to have those conversations first rather than guessing.
Moving boxed belongings
Suppose the job involves shifting boxes between homes or into storage. Before asking for a quote, count the boxes and note their approximate sizes, along with any bags, loose items or furniture going with them. A simple list by room works well, and noting which items are fragile gives you a fuller picture to share. Record both addresses, the dates you have in mind and any time limits at either end, such as a storage facility's opening hours. If someone needs to accept or hand over items, include their name and contact details. Keep the list with you during the hire so you can check items off as you go, and raise any remaining questions with the team when confirming the vehicle.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.