Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
When planning your hire, think about how much time the whole job might take and write those estimates down. Note the date you want the van, plus a start and finish time if the hire allows for one. If you are moving house or collecting furniture, list the items you need to carry and record the dimensions of anything bulky, such as a wardrobe or a sofa, so you can share these figures when you enquire. Consider whether packing could run longer than expected and whether you might need the van for an extra morning. Setting out a realistic timeline, including access arrangements at each end, gives the team a clearer picture when matching your job to a small van, Transit, Luton, dropside or crew van where available.
Comparing One Trip with Several
One decision worth settling early is whether you plan to complete everything in a single outing or spread the work across several. If you are weighing these options, list the items or materials involved and estimate how much space each group might take up. A storage run might split neatly into two visits, whereas a furniture collection could be harder to divide. Record the hire dates you have in mind for each approach, along with any access arrangements at collection and delivery points, and note who will receive items at the far end. You can then ask the team how the options compare in terms of vehicle choice and duration, and they will help match the job to a suitable van where available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.