Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Building a Load List Before You Enquire
The most useful thing you can prepare is a straightforward list of everything going into the van. Work through your home, workshop or stockroom and write each item down, giving furniture and appliances approximate dimensions and noting whether anything separates into parts. Count the boxes and bags, and mark any fragile or oddly shaped pieces so they stand out on the page. If the load is destined for more than one place, record the address, recipient name and telephone number for each drop. Where access at either end is uncertain, note what you know and keep the destination contact's details ready, since they are best placed to answer questions about gates, parking or opening times. Complete your notes with the hire dates and the questions you would like the quote to address, such as which van types might suit the list.
Arranging a Collection from a Seller
Buying second-hand often means collecting at short notice, so start by writing down what the seller has told you. Note the item's measurements, whether it comes apart, and how many pieces there are in total, then add your own estimate of the bags, blankets or straps you might bring along. Record the agreed collection date and any time window the seller has set, plus their name and mobile number in case the timing needs confirming on the day. If the item is going straight to your home, a storage unit or a friend's garage afterwards, jot down the delivery order and who will receive it at each stop. Think about the itinerary as a whole, from pick-up to drop-off, and then list your questions for the quote, including van availability on the day and anything else you want checked.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.