Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Organising a longer stay
If your visit stretches over several weeks rather than a weekend, the paperwork usually rewards a little early attention. Start by fixing the start and end dates, including any day you might want the car earlier or later than planned, and note whether those dates could shift. Jot down who will be the named driver or drivers, since that can affect which vehicle group the team suggests. Think about where the car will be based overnight and whether collection or delivery suits your routine better. If you would like a quote, send the dates, the driver details and the location together, then ask what happens if the trip runs short or long. That question is often worth asking before booking.
Coordinating more than one passenger
When several people share one car, a short list of names and needs keeps the conversation simple. Write down each passenger, whether they need an estate or people carrier rather than a compact, and roughly how many bags each brings. If anyone travels with a pushchair, golf clubs or a large suitcase, measure the item and note its folded dimensions so the team can match a vehicle group. Agree a rough itinerary, including who is picked up first and where each person needs to be. Where a delivery point is involved, confirm the contact name and number there. Ask the team to confirm the vehicle group, the delivery or collection options and the price together, and mention every passenger so nothing is left out.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















